Everything your customer does, in one profile
tritonX brings together customer data from your POS, webshop, app and marketing tools in one unified customer profile. Real-time, without batch imports and fully GDPR-compliant.
How it works
The Customer Connector
The heart of tritonX is the Customer Connector: a layer that connects all your channels with one central customer profile. Every update in one channel is instantly visible in all others: in-store, webshop, app and in your marketing tool.
One profile per customer.
Integration with POS, webshop, app and external data sources via APIs, file exchange and other integration options
Real-time synchronisation, no overnight imports
360° customer overview: RFM history, points log, coupons, events, interests, extensions and purchase history.
Why is it relevant?
Customer data is worth its weight in gold, but only if it's in one place and you do something with it
One customer view
Retailers already collect data via till, webshop and app, but it sits separately. Duplicate profiles, no central customer view and missed opportunities to approach a customer personally are the result.
Existing customers are your most profitable channel
Focusing on the existing customer can generate up to 25% more revenue. Acquiring a new customer is 5 to 25 times more expensive than retaining an existing customer.
Marketing becomes targeted instead of generic
With a CDP you can segment by behaviour, trigger automations at the right moment and push target audiences to Google and Meta. Not on intuition, but on real-time customer data.
FEATURES
What's in a customer profile?
A tritonX profile is much more than a name and email address. It contains the complete customer history, from transactions to behavioural signals, so you always have the right context for every contact moment.
Name, address, email, gender, date of birth, phone number. Basic information that is automatically completed via registration and purchases.
All transactions, online and offline, by channel and by location. Including product categories, amounts and purchase dates.
Current points balance, loyalty status (Bronze/Silver/Gold), points expiry dates and active coupons. Always updated in real-time.
Dynamic labels, such as RFM labels or favourite store, are automatically updated based on (purchase) behaviour.
FAQ
Frequently asked questions
Can't find your question? Feel free to contact us, we'd be happy to discuss it with you.
An email service provider (ESP) sends messages. tritonX is not an ESP, but communicates with an ESP to send segments and trigger automations. tritonX helps you send more targeted messages based on purchase history, profile data, loyalty data and behaviour.
For most retailers, the basic connections — POS, webshop and email — are live within a few weeks. The full rollout including loyalty configuration, segmentation and campaigns is typically ready within four to six weeks. We guide you step by step with a dedicated implementation team.
tritonX has out-of-the-box integrations with including XPRT, Winstore, Liv', Prohandel and more. Check this page for an overview of all our partners.
Yes. All data is stored on European servers, processed in accordance with GDPR and provided with a standard data processing agreement.
Absolutely. Many customers start with just the CDP and marketing automation, and add loyalty at a later stage. You only pay for what you use and scale at your own pace.
Pricing is based on the number of active customer profiles and the modules you select. We work with transparent monthly subscriptions with no hidden costs. Request a demo and we'll create a tailored quote based on your scale and ambitions.
Ready to get started?
Discover what a unified customer profile can do for you
tritonX is already used by retailers who want to manage their customer data centrally. Request a demo and see in 30 minutes how a single customer profile makes a difference for loyalty, retention and personalised marketing.